 Contact Us |
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| customerservice@myshape.com | |
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By Phone 1-888-626-0309 TOLL-FREE Monday - Friday 9am-6pm |
 Live Chat |
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| Live chat by LivePerson Monday - Friday 9am-6pm PST |
 Track Order |
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We partner with FedEx and USPS for shipping. |
| Click Here to Track Order | |
Click on a question below to see the answer.
Shopping
1. Can I still shop if I am not a member or do not enter my measurements?
2. What's the difference between Shop and myShop? Why is my size pre-selected in myShop?
3. You don't have much clothing for me now. When will myShape have more?
4. How do I order jewelry shown with the outfits?
5. How do I buy an item in another color?
6. Do you offer gift cards or gift certificates?
7. I forgot my user id or password, what do I do?
8. Is my personal information secure?
9. Is your website secure?
10. I still have a question you haven't answered!
11. Will there be a myShape for men?
Customer Profile: Measurements & Preferences
1. What are you going to do with my measurements?
2. Do I really need to measure myself?
3. Can I take my measurements myself?
4. Why do you need so many measurements?
5. What happens when my measurements change?
6. I can't enter my measurements because I don't have a tape measure.
7. What do I get for entering all my measurements and preferences (complete profile)?
8. Will my preferences limit my choices of clothing?
9. What if I want to change my measurements or preferences?
Membership
1. Do I have to become a member to shop at myShape.com?
2. Is there a fee for membership?
3. I've entered my name and email address. Am I a member?
4. How do I update my information?
5. How do I become a Member with benefits?
Orders
1. What if I want an item that is out of stock?
2. What if I order an item that is out of stock or backordered?
3. Can I place an order over the phone?
4. What methods of payment do you accept?
5. Will my credit card be charged immediately when I place my order?
6. Can I get a price adjustment for sales items?
7. What is myShape's Pricing Policy?
Wish List
1. How do I use the Wish List?
2. If I don't have a personal shop can I still create a Wish List?
3. How do I Send My Wish list to my friends?
4. Once I share my wish list, how do my friends view it?
5. Can others view my personal data from my wish list?
6. Can my friends see the sizes that I require?
7. How do people purchase from my wish list?
Shipping
1. How much is shipping?
2. Do you ship to international addresses?
3. Do you ship to P.O. Boxes and/or Military APO/FPO addresses?
4. How will I know when my order ships?
5. Can I track my order after shipping?
6. How do I cancel my order?
Returns
1. How do I return an order?
2. What is an RMA number?
3. How much time do I have to return an order?
4. What will it cost to return or exchange an order?
5. How long does it take to process my return?
Promotions
1. How did I qualify for the Spend and Save Promotion?
2. How do I redeem my Spend and Save Gift Award?
1. Can I still shop if I am not a member or do not enter my measurements? Yes, you are able to shop, but you will have to guess size and fit. You will also pay shipping and return costs.
2. What's the difference between Shop and myShop? Why is my size pre-selected in myShop? Our Shop is filled with all the clothes we carry. myShop is filled with all the clothes that fit and flatter you based on your profile. In myShop, we pre-select the size that fits you based on ShapeMatchTM. You are free to choose another size, but it may not fit as expected.
3. There aren't many choices in myShop. When will myShape have more for me? We are working hard to build each personal shop. We ask for your patience. More items will be entered regularly, so check back often.
4. How do I order jewelry shown with the outfits? The jewelry pictured with outfits may be available for purchase by contacting Customer Service.
5. How do I buy an item in another color? Contact Customer Service for more information about any item.
6. Do you offer gift cards or gift certificates? Gift certificates are available for purchase in a variety of denominations. You can choose to have a myShape Gift Certificate delivered via mail or email.
7. I forgot my user id or password, what do I do? No worries! Click here to request a temporary one be emailed to you. You will then be able to personalize it again by going to My Account.
8. Is my personal information secure? myShape.com is committed to protecting your privacy. We will never sell or trade your personal information. See our Privacy Policy for more information.
9. Is your website secure? myShape utilizes Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.
Some versions of browsers and some firewalls don't allow communication through our secure servers. To make sure your connection is secure, most browsers display an unbroken key or a closed lock usually in the lower left hand corner of the browser. Secure connections will also display the URL starting with "https".
If your browser or firewall doesn't support SSL or if you are unsure whether you have a secure connection when placing an order, please contact our customer service team at +1 888 626 0309 or help@myshape.com so we can place a secure order for you.
10. I still have a question you haven't answered! There are 3 ways to get your question answered.
Email us;
Chat with us 9am - 6pm PST;
Call us toll-free at +1 888 626 0309 Monday - Friday, 9am - 6pm PST.
11. Will there be a myShape for men? We hear this question often. We're beginning to plan for it. Please help us understand the need by completing this survey.
Customer Profile: Measurements & Preferences
1. What are you going to do with my measurements? Your profile goes into our ShapeMatchTM system to find clothing that both fits and flatters you. Your personal information will not be sold or used for any other purpose.
2. Do I really need to measure myself? We understand how difficult the whole idea of measuring yourself is. We suggest asking a friend to help. Spend 20 minutes on your profile and save hours of frustration. Imagine finding really great clothes for you in your own shop.
myShape Members with completed profiles receive free shipping and returns! But, we can't match you to any clothes if we don't have your measurements, and we won't do a good job if your measurements aren't as accurate as possible. A tailor or seamstress can also do the measurements. Print out the measurement form and take it along.
3. Can I take my measurements myself? Yes, you can take your measurements yourself, although it is easier to ask a friend to help. Taping a tape measure to the wall helps too. Just don't try to do it with a metal tape measure! You can also contact Customer Service for some other tips.
4. Why do you need so many measurements? In order to match you to clothing that both fits and flatters, we need some measurements to determine your shape in three dimensions. For example, we ask for your
Circumference measurements to get your overall shape,
Front measurements to see what's in front and what's in back, and
Height measurements to help determine overall lengths.
5. What happens when my measurements change? We're sorry to tell you that when your measurements change - you must re-measure yourself. We work with the measurements you give us, so if they are no longer correct, the garment won't fit you.
Please update your measurements as often as necessary. Go to My Account to update any of your personal information.
6. I can't enter my measurements because I don't have a tape measure. Email us with your name and mailing address. We are happy to send you a tape measure.
7. What do I get for entering all my measurements and preferences (complete profile)? Members receive
their own personal shop;
free shipping;
free returns; and
personalized emails with special offers, new items and special events.
8. Will my preferences limit my choices of clothing? Your preferences help determine the priorities of what you see in myShop, but they do not limit your choices of clothing. Simple shopping is the goal - not limiting your selection.
9. What if I want to change my measurements or preferences? You can always change your measurements or preferences. We'd be surprised if they always stayed the same.
1. Do I have to become a member to shop at myShape.com?
No. You can shop at our Shop without becoming a member. However, to have your own myShop, you must become a member.
2. Is there a fee for membership?
No. Membership is free.
3. I've entered my name and email address. Am I a member? You have registered at the myShape web site and you may receive email, if desired. Once you enter your measurements and preferences, you will be a myShape member. Members have their own personal shops and receive free shipping and returns.
4. How do I update my information? Go to My Account to update any of your personal information.
5. How do I qualify for Member benefits? You qualify for Member benefits when you complete your full profile by entering your measurements and preferences. After you complete your profile, you'll know your shape and create a myShop, where everything fits and flatters you. Members receive free shipping and returns along with personalized emails.
1. What if I want an item that is out of stock? You can still submit an order for out of stock items. We will notify you with the date we expect to receive the item in our fulfillment center so we can ship it directly to you.
2. What if I order an item that is out of stock or backordered? If for some reason an item you order is out of stock or backordered, we will notify you immediately with the expected ship date. If you need an item sooner, let us help you find a different item or change your order.
3. May I place an order over the phone? Orders may be placed over the phone. Call us at + 1 888 626 0309, 9am to 6pm PST.
4. What methods of payment do you accept? myShape currently accepts the following forms of payment:
American Express
Diner's Club/Novus
Check Debit Cards
Japanese Credit Bank (JCB)
Mastercard
Visa
We do not issue personal lines of credit or accept any forms of payment other than above.
5. Will my credit card be charged immediately when I place my order? myShape will process a credit card authorization when your order is submitted or as required for orders held in our systems beyond the authorization expiration date. Your credit card will be charged only for items that are shipped, when they are shipped. Please allow 1-2 billing cycles for debit or credit information to appear on your credit card statement.
6. Can I get a price adjustment for sales items? If a regular-priced item you purchased is reduced in price, myShape will be happy to make a sale adjustment within 10 days of your order date. Additionally, if you find an item you purchased at another retailer regular-priced for less, just call customer service for a price adjustment.
7. What is myShape's Pricing Policy?
Pricing Policy
We work hard to ensure the accuracy of pricing. Despite our best efforts, pricing errors may occur. If an item's price is lower than our stated price on our website, we will charge you the lower amount when your order is shipped. If an item's price is higher than our stated price on our website, we will contact you for instructions before shipping. If we are unable to make contact with you after 7 days we will cancel your order and notify you of the cancellation.
Price Adjustment
If a regular-priced item you purchased is reduced in price, myShape will be happy to make a sale adjustment within 10 days of your order date. Or, if you find an item you purchased at another retailer regular-priced for less, call customer service for a price adjustment.
Merchandise Availability
Merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available at the time your order processes, we will notify you of this via email. You can always verify availability by calling Customer Service by email, chat or phone (1.888.626.0309). You will receive a shipping confirmation email once your items have shipped.
1. How do I use the Wish List? If you have a personal shop with myShape, simply sign into your shop to begin adding items to your Wish List by clicking on the "add to my Wish List." This is also where you can view your Wish List or Remove from your Wish List.
2. If I don't have a personal shop can I still create a Wish List? If I don't have a personal shop can I still create a Wish List? The Wish List works within your personal shop only. Create your own personal shop by going to: http://www.myshape.com/registration_landing.php
3. How do I Send My Wish list to my friends? In your shop, you will see a link that says, "share your wish list". Once you click on this link, you will be taken to a page where you can enter the email of the person you would like to share your wish list with and a space for you to customize your message. Click Send and your message will be sent to your friend. We do not see or save your friend's email.
4. Once I share my wish list, how do my friends view it? We provide a link in the email that gets sent to a friend that provides a view of your wish list.
5. Can others view my personal data from my wish list? Your privacy is important to us. Others can only view items that you have selected to be on your wish list. They cannot view any other items or any of your personal information in your personal shop.
6. Can my friends see the sizes that I require? We have removed the ability for others to see the size recommendations in your personal shop. They won't see your size however the item that ships will be the size that matches your measurements so will fit you.
7. How do people purchase from my wish list? Once someone has received your wish list, they simply place the item in their shopping cart and make a purchase with their purchase information.
1. How much is shipping? To make shopping and shipping simple, myShape offers the following methods for shipping your orders to you:
Method |
Transit Time |
Cost |
Member* Cost |
Standard |
3-5 Business Days |
$7.00 |
FREE |
Rush |
1 Business Day |
$25.00 |
$25.00 |
* Members with completed profile (measurements and preferences)
Please read our shipping policy.
2. Do you ship to international addresses? No, not yet. We currently ship orders to customers within the 50 United States, its protectorates and military mail addresses. We plan to add international service as soon as possible.
3. Do you ship to P.O. Boxes and/or Military APO/FPO addresses?Second-day and next-day shipping is not available to post office boxes. All standard deliveries to P.O. Boxes are shipped via the USPS. Please contact us if you have any questions regarding when or how you will receive your order. Standard delivery method for your order from myShape is via Fed Ex. They will leave the package at your doorstep.
4. How will I know when my order ships? We strive to keep you informed about the status of your order from the time you submit it until it is received.
Order Confirmation is sent to you when an order is submitted.
Shipment Notification with tracking or delivery confirmation number is sent once your order has shipped.
BackOrder/Cancellation/Exception Notifications are sent if we have a problem completing your order. (We do our best to make sure you don't receive one of these.)
Return Notification is sent once we receive and process a returned item at our Fulfillment Center.
You can always feel free to contact our customer service department with any questions about the status of your order or to update your account information.
5. Can I track my order after shipping? Yes, you will need your tracking number. Track your order here.
6. How do I cancel my order? You may cancel any order placed at myShape as long as the order status (see Order History) is in Processing. If your order status is Shipped, it cannot be canceled.
1. How do I return an order? Please read our return procedure.
2. What is an RMA number? RMA (Return Merchandise Authorization) numbers are required for returns. The RMA is used to reference exchange, replacement or credit instructions you've provided. RMA numbers are provided by our Customer Service team.
3. How much time do I have to return an order? myShape accepts all product returns within 30 days of the delivery date of your order. Items must be in new, unworn and unwashed condition.
4. What will it cost to return or exchange an order? Return shipping for all Members* is always free, no matter what the reason. Other customers will have the cost of returning the merchandise to us ($7.00) deducted from any credits due on the return. We do not charge you for return shipping if the order is defective or there has been an error on our part.
* Members with completed profile (measurements and preferences)
5. How long does it take to process my return? We will notify you when we've processed your return, generally within 3-5 business days from when it arrives at our fulfillment center. Receiving an RMA (Return Merchandise Authorization) number from Customer Service will help speed up the return process and avoid delays.
1. How did I qualify for the Spend & Save Promotion? The Spend & Save promotion ran from January 3rd through January 31st, 2008. Qualified customers who spent $100 on myShape during this time received a Gift Award in box for $25 off an order of $100 or more for use February 1st through February 14th, 2008.
2. How do I redeem my Spend & Save Gift Award? Customers should enter the gift code provided on the award card at checkout. The gift award code should be entered in the Promotions box of the Payment Info page of the checkout process. This offer cannot be combined with any other offer.
