Need Help?

Contact us via email, live chat, phone, fax or mail.

By Email

Please choose from the list of subjects below to contact us.

Customer Care

Customer Care will respond within 24 hours, 7 days a week.

My Profile

Have questions about how to set up your measurements, preferences and shape?

Orders

Have questions about an order? Track your order.

Returns

Return an item by logging in to your Personal Shop™, going to My Account and then View Your Order History/Returns and completing the process.

Wardrobe

Not finding what you are looking for?

Website

Having trouble signing in?

Press

For consumer media inquiries, please contact:
Ashley Carlton
646-805-2087
acarlton@rlmnet.com

For business media inquiries, please contact:
Amanda Bonzo
646-805-2060
abonzo@rlmnet.com

For technology media inquiries, please contact:
Steven Melfi
646-805-2826
smelfi@rlmnet.com

By Live Chat

Our live chat hours are Monday through Friday, 9 a.m. through 6 p.m. (Pacific).

By Phone

MyShape Inc. Corporate Headquarters: 818-334-6387

Customer Care can be reached Monday through Friday, 9 a.m. through 6 p.m., toll-free at 888-626-0309 and by live chat.

Emails to customercare@myshape.com are responded to within 24 hours.

By Mail

For questions or comments about MyShape, write to us at:

MyShape Customer Relations
210 W. Lexington Drive
Glendale, CA 91203

For Vendors

Email us with the following information:

1. Name of line and type of merchandise
2. Where the line is designed/manufactured
3. Years in business
4. Representative's name, phone number and email and/or other relevant contact information

We plan to have open vendor days in the future. Please let us know if you would like to be added to our list.