contact us

Need help?

Contact us via email, live chat, phone, fax or mail.

By Email

Please choose from the list of subjects below to contact us.

Customer Service

Customer Service will respond within 24 hours, 7 days a week.

My Profile

Have questions about how to set up your measurements, preferences and shape?

Orders

Have questions about an order? Track your order.

Returns

Return an item by logging in to your Personal Shop, going to My Account/Order History and completing the process.

Wardrobe

Not finding what you are looking for?

Website

Having trouble with your login or password?

Press

Inspiring Minds Communications
626-564-0163

By Live Chat

Our live chat hours are Monday through Friday, 9 a.m. through 6 p.m. (PST).

By Phone

MyShape, Inc. Corporate Headquarters: 626-389-1600

Customer Service Advisors can be reached Monday through Friday, 9 a.m. through 6 p.m., toll-free at 888-626-0309 and by live chat.

Emails to customerservice@myshape.com are responded to within 24 hours.

By Mail

For questions or comments about myShape, write to us at:

MyShape Customer Relations
225 South Lake Avenue
Suite 1200
Pasadena, California  91101

For Vendors

Email us with the following information:

1. Name of line and type of merchandise
2. Where the line is designed/manufactured
3. Years in business
4. Representative's name, phone number and email and/or other relevant contact information

We plan to have open vendor days in the future. Please let us know if you would like to be added to our list.