Click on a question below to see the answer.
Imagine being able to browse in a shop of your own, accessible 24/7, filled with clothes you love that are pre-selected to fit and flatter™ your shape.
At MyShape we offer you all of this in your Personal Shop, which is all about your shape, your style, your fit™ and more! We've made shopping fun and effortless by providing you with a Personal Shop where everything you see fits you, flatters you and matches your fashion preferences.
There's no more guesswork! Our ShapeMatch® system matches your measurements to garments that both fit and flatter—so you no longer need to order three different sizes to be sure one will fit. We're so confident that the sizes we recommend will fit that if they don't, the returns are on us.
We're your personal style advisor. Based on your measurements, we know your body's shape. Using a detailed set of proportional styling rules, we show you clothing that will flatter you because we all know that not every look works for every body!
We style hundreds of outfits—from casual to professional to dressy—to flatter you. Academy Awards® Fashion Coordinator Patty Fox heads our team of stylists, so you can be sure the outfits you see will make you look fabulous. We recommend outfits that will fit you and that you'll look great in to meet all your lifestyle needs.
It's free and takes just three easy steps. Just click here to get started. After you enter a few basic pieces of information—your name, email and password— we'll ask you (1) about your personal style, (2) for your measurements and (3) how you like your clothes to fit.
When you're finished, you'll be whisked off to your own Personal Shop. We'll show you the styles that match your profile, and you'll see outfits and separates that will fit you and flatter your shape.
Yes. We match your individual measurements to specific garment measurements. The more accurate your measurements, the better the fit. Our instructional video makes the measuring process fun and easy, and the benefits of having a Personal Shop are endless!
If you need a tape measure, you can download and print one, or you can complete a request form and we will send you one for free (it usually takes about two weeks).
There is a diagram of all the requested measurements that you can print if you prefer to write your measurements down as you go along and then enter them later. Have a friend or family member help; measure each other.
Yes, we have secure shopping. MyShape utilizes Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.
Some versions of browsers and some firewalls don't allow communication through our secure servers. To make sure your connection is secure, most browsers display an unbroken key or a closed lock in the lower left-hand corner of the browser. Secure connections will also display the URL starting with "https."
If your browser or firewall doesn't support SSL, or if you are unsure whether you have a secure connection when placing an order, please contact our Customer Care team at customercare@myshape.com or 888-626-0309 so we can place a secure order for you.
To use Shop with a Friend, you need to invite a friend to shop with you or be invited by a friend to shop with her. When you are signed in to your Personal Shop and browsing items in any category, you will see an "Ask a Friend" button above the items. Click this button, and a form will appear where you can enter your friends' email addresses to invite them.
Once you invite a friend to shop with you, an email will be sent asking her to accept your invitation. If your friend accepts, each of you will be able to visit the other's shop and leave comments on items. But don't worry—the sizes chosen for you will be hidden from your friend and remain for your eyes only. After your shops become connected, two new buttons that say "My Friends" and "Shop for Me" will appear to the left of the "Ask a Friend" button in your Personal Shop.
To leave a comment for your friend, hover over the "My Friends" button in your Personal Shop and select your friend's shop from the drop-down list. Then select the item you want to comment on and click the "Comments" button in the row of buttons below the item name. Enter your comment in the box below "What do you think?" and click the "Submit" button. Your comment will appear in the box below "Comments." When you want to return to your Personal Shop, click on the "Shop for Me" button.
If an item in your Personal Shop has a comment or comments, a yellow box with the number of comments will appear to the lower right of the item. To see comments your friends have left for you, select an item in your shop and click the "Comments" button in the row of buttons below the item name. Any comments that have been made will appear in the box below "Comments."
You will receive an email when your friend accepts your invitation to shop with her. Soon, once we have added the capability, you will also receive emails when friends comment on items in your Personal Shop. To opt out of receiving these emails, go to "My Account," click on "Edit Your Email Settings" and check the appropriate box.
We plan to continue improving our Shop with a Friend feature based on feedback from members. We'd love to hear your insights! You can contact Customer Care by email, chat or phone (888-626-0309) to let us know what you think.
There are three ways to get your question answered:
We understand how difficult the whole idea of measuring yourself is, which is why we made the process a cinch. Our instructional video makes the measuring process a breeze, taking you through every measurement. Plus, when you enter just a few key measurements, our expert measuring system instantly predicts the range of your other body measurements. It's that easy.
For extra support we suggest asking a friend to help. The measuring process will take about 15 minutes and save you hours of shopping frustration in the long run. Imagine finding really great clothes that fit in the styles you love, ready to browse in your own shop every day.
MyShape members with completed profiles receive free shipping and returns along with special promotions and discounts! But we can't match you to any clothes if we don't have your measurements. And the more accurate your measurements are, the better job we can do in finding you that perfect fit.
If you need a tape measure, you can download and print one, or you can complete a request form and we will send you one for free (it usually takes about two weeks).
There is a diagram of all the requested measurements that you can print if you prefer to write your measurements down as you go along and then enter them later.
In order to match you to clothing that both fits and flatters™, we need some measurements to determine your shape in three dimensions. For example, we ask for your circumference measurements to get your overall shape as well as your height measurements to help determine lengths. And your front measurements help us better understand your figure in back and in front.
To ensure MyShape provides you with the best selection of clothing to fit your shape, we recommend that customers double-check their measurements every six months. We work with the measurements you give us, so if they are no longer accurate, the garment won't fit you.
It's easy to update your measurements. Simply go to My Account to update any of your personal information.
Members receive:
MyShape currently accepts the following forms of payment:
We do not issue personal lines of credit or accept any forms of payment other than those listed above.
We work hard to ensure the accuracy of pricing. Despite our best efforts, pricing errors may occur. If an item's price is lower than our stated price on our website because of an error on our part, we will charge you the lower amount when your order is shipped. If an item's price is higher than our stated price on our website, we will contact you for instructions before shipping. If we are unable to make contact with you after seven days, we will cancel your order and notify you of the cancellation.
If a regular-priced item you purchased is reduced in price, MyShape will be happy to make a sale adjustment within 10 days of your order date.
Merchandise availability on our website is not guaranteed as an item or items may be low in stock. If merchandise is not available at the time your order processes, we will notify you of this via email. You can always verify availability by contacting Customer Care by email, chat or phone (888-626-0309). You will receive a shipping confirmation email once your items have shipped.
To make shopping and shipping simple, MyShape offers the following shipping methods:
| Method | Transit Time | Cost | Member* Cost |
|---|---|---|---|
| Standard | 3–5 Business Days | $8.75 | FREE |
| Express | 2 Business Days | $25.00 | $25.00 |
*Members with completed profiles (including measurements and fit and style preferences)
Please read our shipping policy.
We strive to keep you informed about the status of your order from the time you submit it until it is received.
An order confirmation is sent to you when an order is submitted.
A shipment notification with a tracking or delivery confirmation number is sent once your order has shipped.
Cancellation/exception notifications are sent if we have a problem completing your order. (We do our best to make sure you don't receive one of these.)
A return notification is sent once we receive and process a returned item at our fulfillment center. You can always feel free to contact our Customer Care team at customercare@myshape.com or 888-626-0309 with any questions about the status of your order or to update your account information.
Return shipping is free for all MyShape members with Personal Shops*. Customers without Personal Shops will be charged for return shipping, to be deducted from any credit owed for the return. Our online return procedure must be completed and MyShape must receive the returned items for the appropriate credit to be issued. Returns sent without completing our online return process will be charged a $10 handling fee to be deducted from any credit owed for the return.
*Members with completed profiles (including measurements and fit and style preferences)
Please note that it can take up to six weeks for us to receive your return package from USPS. So please be patient. We process within three to five business days.
We will notify you when we've processed your return, usually within three to five business days of its arrival at our fulfillment center. Make sure to include your RMA (Return Merchandise Authorization) number to prevent delays in processing your return.
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